Exchanges and Returns:
Exchanges and returns are only allowed in the following unlikely cases :
- Packets that have live or dead weevils or where the product has gone bad at the time of delivery.
- Packets that are torn or not sealed properly at the time of delivery.
- Products have expired by the time of delivery.
Proof of bill and original packaging must be provided at the time of exchange. Once used, products will be ineligible for exchange or return.
Amounts due on account of exchanges, returns or cancellations will be settled via a replacement product or via the issuance of a credit note of the same value and defined validity.
In case of returns for orders paid through credit/debit card or net banking, money will be credited back to the card or e-wallet and will take a minimum of 10-15 working days to reflect in the statement. For Cash-on-Delivery orders, you will need to email us your bank account details for us to transfer the amount to you. This process will also take 10-15 working days to reflect on the statement.